Archive for Casino Management
Casino Takedowns
I’m busy reading “Takedown” in preparation for next month’s World Game Protection Conference. The book is written by Tsutomu Shimomura and he recounts how he pursued Kevin Mitnick, the worlds most wanted computer criminal.
Kevin is now a consultant and will be the keynote speaker at the conference. Through two casino-specific case studies, he’ll reveal the hair-raising details of a real-life social engineering scam and… Continue reading
Casino Navigation
“Most of the information a manager will need to run a business will reside on a computer screen in a “digital cockpit”. It will contain every piece of real-time data, with automatic alerts spotlighting the trends requiring immediate attention. While information will be available as never before, it will always be human judgment that will make the organization go.” – Jack Welch (former CEO of GE).
Until recently, most… Continue reading
Smart Gaming Managers Needed For 2010
According to USNEWS, the career of Gaming Manager has been ranked as one of the 50 best careers of 2010 and should have strong growth over the next decade. They report that “every gaming operation needs smart managers to oversee its daily business.” One definition of “smart” is to be “quick or prompt in action”.
Below are some posts of 2009 that address the subject of “smartness”… Continue reading
Casino Management Website
We’re in the process of upgrading our website to better serve casino employees and managers. Our blog is still operational but can now be found at www.beyondpmc.com and no longer at blog.beyondpmc.com.
We’re looking forward to providing you with further tools and information to identify risks, reduce non-compliance and increase revenue at your casino… Continue reading
It’s all about the view
Today I had an awesome aerial view of the Cape peninsula, courtesy of my friend Willie Burgher who is a major in the South African Air Force, 22 squadron. It was Willie’s last flight in the Oryx helicopter as he is moving out of operations for a while. As a result, he did some special moves in the air (bit scary for a first… Continue reading
Visionary Surveillance (Part 4)
I spoke to a teacher recently who was complaining about parents not doing what they were asked to do at the beginning of the school year. I asked how many times she had communicated to the parents regarding this particular aspect of school life. Her answer was “I told them at the beginning of the year.”
Vision does not stick immediately. The people we’re leading often don’t experience the… Continue reading
Visionary Surveillance (Part 3)
The first two points to consider if you want to create a compelling vision were:
- State your vision simply, and
- Define the problem your vision is going to solve
The third and easiest point is to offer a solution. Coming up with a visionary solution that produces results will be much easier when you’ve first defined the problem that your vision is going to solve… Continue reading | 1 Comment
Visionary Surveillance (Part 2)
Your surveillance department vision must solve a problem. If you’re a surveillance manager, then I’m sure you can list a number of problems that exist in your department. However, as Willy Allison says in “Using Software to Enhance Surveillance Customer Service“, “surveillance exists because gaming exists”. Therefore, you need to become a good listener of the gaming department’s problems. Your surveillance department vision must be a solution to… Continue reading
Visionary Surveillance (Part 1)
Do surveillance departments really have the best “vision” in an organization?
Vision is a mental picture of what could be, fueled by a passion that it should be. Every leader should be a visionary and in the next few posts I’m hoping to help you with one of the following for your surveillance department:
- new vision
- renew vision
Can you remember Hillary
Facebook Era Software
I’m always amazed at the intelligence of Facebook to connect me with people. Facebook is merely using the “multi-tasking” power of the computer. I’ve met some people who are good at multi-tasking but human beings do have a limit. Computers have no limit as long as the software is smart.
How does his apply to casino management?
Clients using our ICOS collusion tools are entering the… Continue reading